All bookings made via Participating Websites or with Luhana Motel/Agnew Hotels directly are made subject to these terms and conditions and the person making the booking will be deemed to have accepted these Terms and Conditions on behalf of all persons who will be staying at the Participating Property under the booking once any payment is made in relation to the booking.
If booking via your Travel Agent the terms and conditions provided by your Travel Agent will apply to your booking and you should ask your Travel Agent for a copy of these terms and conditions.
All quoted rates are subject to change at any time until full payment is received.
We have a 24 hour cancellation policy, a 20% fee will apply for less than 24hours.
A 7 day cancellation policy applies during peak season (Christmas/New Year, school holidays, Easter and public holidays) and any other major Moruya event weekends, 50% fee will apply for less than 7 days notice.
If you do not show up for your booking or terminate your booking early after you have checked in you will be charged a 100% cancellation fee and will be required to pay to Luhana Motel/Agnew Hotels the full amount of your booking less any amount which you have already paid.
The standard check-in time is 2:00pm, earlier check-in may be available with prior arrangements.
The standard check-out time is 10:00am, If you wish to check-out later than the standard check-out time you must obtain approval from property management at least 12 hours prior to your scheduled check-out time.
You must provide a credit card authorisation when you check-in.
This authorisation may be used to cover incidental items including but not limited to security bond or deposit for any breakages or damage incurred during your stay or cleaning charges in excess of the normal level of cleaning.
You can inquire about this 'Refresh' service when you check-in to the Participating Property.
The terms “Child” or “Children” means a person or persons aged between 2 years and 11 years; “Infant” means a person under the age of 2 years; and “Adult” means a person aged over 18 years.
Additional charges will apply if extra beds or linen (including rollaways, sofa beds or cots) are required. These are charged at the extra person rate. Extra person rates will be charged on a Room Only basis, unless otherwise stated.
All guests under the age of 18 must be accompanied by a responsible adult such as a parent, step-parent, guardian or other adult who has parental rights and responsibilities for the under 18 year old guest.